Delivery Information
Freight TIME:
Estimated delivery time: 2-10 business days, depending on your location
Freight Rules:
Illusion Motor Sports uses various freight providers depending on your location, but most orders are sent via Australia Post.
We send most orders via Registered Post. Please contact us if you would like to know shipping times and postage upgrade costs.
All orders require a signature upon delivery. If no-one is in attendance at time of delivery, the order will be diverted to the closest Australia Post outlet, or relevant courier depot.
WE DO NOT ALLOW PACKAGES TO BE LEFT UNATTENDED OR WITHOUT A SIGNATURE.
If paying with Paypal, we will only send to the address lodged with Paypal.
Your card or your Paypal will be charged at the time of purchase.
Then we despatch web orders Monday through to Friday; we will make every effort to despatch your order within 2 working days whenever possible
(we can't ship or process orders on weekends or public holidays). All orders are despatched out of Melbourne.
Most orders are stored at our main warehouse and sent ASAP. However, due to the huge range of items and parts we offer to you,
individual products may be gathered from any of our other warehouse locations, to our main warehouse.
Then they are checked, packed, and shipped to you. Because of this, shipping times may be extended by 3-5 working days depending on the supply location of your item/s.
Australian External Territories will be considered International Orders and will have a freight charge applied equal to our freight cost to pack and send the item. (including Christmas Island and Cocos (Keeling) Islands)
In some instances your request to order may be declined where a prompt freight service cannot be offered. Any payments made will be refunded in full.
Due to the time frame for freight deliveries to these locations, no missing articles will be considered by Illusion Motor Sports or the relevant shipping company before a minimum of 3 months from shipping date.
If you request an Express Post or air freight upgrade this will attract a fee equal to the increase in our postage cost.
This is applicable for all Australian customers except for External Territories
International Customers
For overseas customers freight is individually calculated for each order, dependant on location and weight.
If you would like a quote please request a quote or submit your order and we will provide a quote for freight before charging your card.
Freight is provided by Express Post International.
Illusion Motor Sports is not responsible for any import duties or customs fees that may be applicable.
All prices are in Australian Dollars. Any currency conversion fees are the responsibility of the customer.
Please be aware when ordering that your country may have restrictions on importation of some items, ie leather goods.
Any information quoted for sizing or fitting is based on Australian delivered motorcycles and clothing.
No Genuine manufacturer-branded parts, accessories or merchandise can be sent internationally (ie Harley Davidson, Honda, Triumph branded items)
Order hasn't arrived?
If you have placed an order on our website you should have received a Tax Invoice via email to the email address you provided. On the Tax Invoice, you will find the shipping consignment number listed on the invoice along with the freight providers name.
Please contact the freight providers directly with your consignment number for assistance with tracking your order.
Australia Post
Website: www.auspost.com.au/track
Startrack Express Couriers
Website: www.startrackexpress.com.au
Couriers Please
Website: www.couriersplease.com.au
Stock Availability
The stock quantities displayed on this website are the combined stock of several locations.
Online stock quantities are updated throughout the day, however in some situations stock may have sold out in store without removing availability online. We reserve the right to decline an order based on lack of stock availability, but we will always get in contact with you!
Terms and conditions:
*The item must be in the condition sold to you, un-used and with tags attached (where applicable). Item/s for exchange must be brand new, never-installed/used, and with full undamaged packaging. Please do not place return labels directly onto the manufacturer’s original packaging.
Special ordered items:
A special order is defined as an order of a product that is not visible on our website and not part of our standard product catalogue. Special ordered spare parts, and/or electronics, cannot be returned unless faulty or not-as-described (no return due to change of mind, wrong fitment or incorrect installation).
Please see the list below for things to avoid to ensure your return is accepted:
• Please do not place return label directly onto the manufacturer’s original packaging.
• When trying on boots, please do not stand on your foot pegs as some sharp pegs can mark/damage boot soles, and your return/exchange might not be accepted.
• Please ensure all returned apparel items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
• Due to health & hygiene regulations, we are unable to accept returns on any undergarments unless faulty.